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Home > Manage > Devices > Device Details Panel > Device Details Monitor Functions > Diagnostics

Diagnostics

Select the host name of a switch from the Devices table, and then go to Monitor > Monitoring > Diagnostics. The Device Details panel displays the following information:

• An interactive port usage diagram and corresponding table appear above the Port Statistics timeline graph. The following information appears above the diagram:
  • IP Address: Displays the IP address of the device.
  • MAC Address: Displays the MAC address of the device.
  • Software Version: Displays the version of the device software.
  • Model: Displays the model of the device.
  • Serial #: Displays the serial number of the device.
  • Make: Displays the make of the device.
  • IQAgent Version: Displays the IQAgent software version.

  Port diagnostics information for switches

  

• Port Statistics: An interactive timeline graph displays diagnostics statistical data captured for ports, for the specified time frame. By default, the data capture time frame is 24 hours.

  To customize the time period for the graph, use the Time Range controls above the timeline, or drag inside the timeline. The chart lines are interactive—hover over a line to see more data. To show or hide a line on the graph, select the corresponding label at the top of the graph.

  Depending on the type of switching device selected, the graph displays some or all of the following details over a colored timeline:

  • Transmit and receive traffic and port utilization
  • Transmit and receive errors
  • Transmit and receive data usage types (unicast, multicast, broadcast)
• Port Details: A table displays detailed information for each port. Select ports to use the ACTIONS menu and select: Bounce Port or Bounce PoE. Select Start Test to run a cable test for a port.
• QoS Statistics: Interactive timeline graphs shows the number of QUEUE PKTS and QUEUE CONGESTION.

  To customize the time period for the graphs, use the Time Range controls, or drag inside the timeline. The chart lines are interactive—hover over a line to see more data. To show or hide a line on the graph, select the corresponding label at the top of the graph.